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Pool FAQS

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Are you experiencing issues with your pool such as: losing water, pool light not working, or need to know the proper water pressure for your swimming pool? Read our FAQS to help you troubleshoot your problem. If you need help, reach out to our team to schedule service for your pool.

  • Pool is Losing Water

    Evaporation can cause a normal water loss for a pool, however, if your pool is losing more water than normal, here are a few things you can do:

      • Check for cracks or defects in your pool interior shell.
        • Structural problems will require a skilled service technician
      • Check the flexible backwash hose for any water leaks
        • O-rings will need to be replaced inside the backwash valve of the hose if water is leaking.

  • Pool Light Is Not Working

    • Check circuit breaker
      • Reset circuit breaker if necessary
    • Check Ground Fault Circuit Interrupter
      • Reset if necessary
    • Do you have a remote control system?
      • Test your batteries
      • Check remote frequency settings

  • High and Low Water Pressure on Water Filter

    Please refer to your equipment manual to identify the proper range of pressure for your swimming pool as every pool system is different.

      • Pressure is too high
        • Clean out debris from baskets.
        • Check equipment valves to make sure they are properly set and backwash filter for several minutes
        • Confirm the pressure gauge is at Zero when the equipment is turned off. If it doesn’t drop to Zero, your gauge will need to be replaced.
      • Pressure is too low
        • Clean out debris from baskets
        • Check equipment valves to make sure they are properly set Confirm the pressure gauge is at Zero when the equipment is turned off. If it doesn’t drop to Zero, your gauge will need to be replaced.

  • How to Maintain Backwash Valve O-Rings

    When O-rings become damaged, or worn, they can cause unfiltered water to return to the pool or they can cause the pool to lose water. Here’s what you need to know to maintain the typical O-rings found in the DE filter systems.

    • Cap O-ring requires light cleaning and lubrication each time the cap is removed. This ring seals the removable cap to the valve body.
    • Shaft O-ring requires light lubrication below and above the cap. This should be done 1-2 times a month or when the shaft is difficult to move. The Shaft O-ring provides the seal where the plunger shaft goes through the cap.
    • Piston O-rings require heavy lubrication and should be lubricated 1-2 times a month. 
      • Turn off filter pump
      • Remove cap to pull plunger all the way out
      • O-rings should fit snugly on the pistons without kinks or twists
      • Apply a pencil-sized bead of lubricant around each o-ring
      • Insert back into plunger and re-install the cap

  • Cleaning Grids on DE (Diatomaceous Earth) Filter

    DE (Diatomaceous Earth) is the fossilized remains of plankton that have been ground into a fine powder. This is used to strain debris from the water. For the DE filter to properly work, the filter must be pre-coated with DE powder on an annual basis. A separation tank may be installed on your backwash line to capture the flushed DE powder as it is non-biodegradable.

    • Disassemble the DE filter
    • Clean filter by spraying with a hose
    • Make sure there are no tears or holes in the grids
    • Recoat the filter with new DE powder (this is a mixture of water and DE that has the consistency of watered-down pancake batter)